FAQs
DISCLAIMER
Our candles are all natural, they're only made from soybean - based vegetable oil. Our candles are not blended with other waxes and are scented with premium fragrance oils and essential oils. That's why we can call them 100% all natural soy candles. While common paraffin candles that are often found in commercial stores are made from a base of petroleum oil. Yikes! which is bad for humans, pets and the environment.
Soy candles are new to some and leave lingering or possible questions regarding using what soy candles are about, check out some of our questions and answers!
QUESTIONS & ANSWERS
Why Soy ?
We choose to work with soy wax for a variety of reasons. Our Soy wax is a natural, eco-friendly, renewable, American grown, sustainable, carbon neutral. Soy wax is biodegradable. Soy wax burns cooler and lower melting point then commercials candles such paraffin. We love that it burns more cleanly, longer period of time than traditional paraffin wax candles. We love the way soy wax smells mixed with a good fragrance. Soy candles are better for the environment and your health: they are non-toxic and burn cleaner than paraffin wax. It produces as much as 90% less soot than paraffin wax. This soot that are commonly found in paraffin candles can blacken jars, contaminate ventilation ductwork in your home, and most importantly, add toxic carcinogens( a substance capable of causing cancer in living tissue) into the air that you breathe.
How is Soy Wax made?
Natural Soy wax is vegetable wax made from the oil of soybeans. The bean are harvesting , cleaned, cracked, and dehulled and rolled into flakes. The oil is then extracted from the flakes and hydrogenation. The hydrogenation process converts some of the fatty acids in the oil from unsaturated to saturated. This process dramatically alters the melting point of the oil, making it a solid at room temperature.
Why is the scent not strong enough?
All our Soy candles and Wax melts goes through a thorough burn and smell test. Soy wax isn't intended to be strong. Soy wax is very sensitive , it burns cooler and with lower temperature causing it to release a soothing soft aroma. If you come across a soy wax candle that that is powerful it's likely additives are added or possible blended with other waxes. Most soy candles on the market are not 100% soy, and contain a high percentage of poisonous paraffin in there waxes that is harmful to health. We pride ourselves on The safety of our customers are topic priority as well as health and wellness. you should stick to candles that use natural oils to create a soothing smell and release a soothing natural oils gradually in the air that's toxin free such as ours products.
Why Isn't more fragrance ADDED to make scent stronger?
There is a maximum amount of fragrance that can be added to a candle before it no longer burns cleanly or properly adding to much oil can be risky and possible flammable.
What do I do if the flame is too large?
Immediately place lid over flame, let wax harden, trim wick and relight the candle, it will adjust and burn correctly. Remember to always trim wick before and after re-lighting.
What are your candles made of?
Resilient Light Soy Candles are scented candles are made with all-natural soy wax, that's phthalate free (no plastic stabilizers), lead and zinc free cotton wick, premium fragrance oil and essentials oils with no other additives or dyes.
Where do you get your materials?
We source all of our materials from companies here in the United States that have the same values as Resilient Light Natural Soy Candles.
Where are the candles made?
All of our candles are hand-poured and hand-packaged from my home.
Do you have a store I can visit in-person?
We do not have a stand-alone store of our own at the moment.
How do I get an even burn?
Always trim wick before lighting candle and allow melt pool to reach FULL diameter before extinguishing. This will ensure that the wax is consumed evenly from top to bottom.
Is there any bigger candles?
The only size we have now is 9oz candle size. We will have larger in the near future.
Why can't I smell the fragrance oil in my candle?
Is the room to large? ( open space, high ceilings, ) suggested space/room size 11 "4' by 13' 4" anything bigger then that we suggest for you get two candles instead of one. Sometimes simply leaving the room, door shut and coming back in can make all the difference. Natural Soy wax is created to release a soothing pleasant scent in a gradually manner.
How long do your candles last?
Soy wax burns slow and cooler burning temperatures he scent is released in the in the air in more gradual manner. As long as you keep the wick trimmed and only burn them for 3-4 hours at a time or until wax hits edge of jar, our 9oz Candles last approximately up to 70 hours which varies from person to person.
Why should I trim the wick and only burn your candles for 3-4 hours at a time?
These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 3-4 hours at a time slows everything down so you get a longer burn time.
Additionally, burning your candle for 3-4 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.
How quickly will my order ship?
We make every effort to ship your orders as quickly as possible. Most orders placed before 2pm ET Monday-Friday will go out same day. Orders place on Saturday by 10am ET will also ship same day. Orders placed after 2pm or on weekends after times listed, will go out the next business day.
Currently, all orders are shipped from Buffalo, NY via USPS USPS Priority Mail. You will receive a tracking number for your order when it is fulfilled.
What makes an all-natural soy wax candle different?
While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown here in the USA. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer and it's toxin free.
Can I buy your products wholesale to sell them in my store?
Yes, please contact us.
What is petro-soot? & Why should I care about it?
Petro- carbon soot is the soot that builds up on a candle container and the walls of your home as a result of burning a paraffin wax candle. Paraffin wax is a by-product of petroleum. It contains toxins and carcinogens and is not good to breathe. Our Soy wax is free petro-carbon soot resulting in lower soot levels for pure air quality.
Do you do customized orders?
We are open to it please contact and we can discuss candles as wedding favors, birthdays, candles to burn in your salon/spa/hotel.
Does Soy Wax Melt?
Soy Wax is softer causing it melt slightly during hotter temperatures. However, this does not effect the quality and burn.
Why does my natural soy candle looks like Frost on the jars?
Good News! If you notice white marks on your candle, this is not a defect. It is a natural characteristic of soy, often referred to as "frosting". It does not affect the performance of your candle and is a testament to the fact that we use natural soy wax without any unnecessary additives and dyes.
Are jars recyclable?
Yes, jars, lids, and packaging are all ecofriendly and recyclable.
How can I clean dried wax once finished?
Stop burning at 1/2 inch this prevent jar from overheating. Soy wax is easy to clean. Clean with hot soapy waters pouring excess wax into trash should you decide to reuse jar.
Are these microwavable?
NO, DO NOT PLACE JARS IN MIRCOWAVE!
You said dyes aren’t added to the candles but I noticed my candle has a tint of color to it. What is this?
Some of the fragrance oils used to scent the candles and wax melts also contain essential oils. Because essential oils come from plant and flower sources, sometimes these oils have natural colorations in them. This then has an affect on the soy wax which is why some candles might not be pure white. However, this does not effect the performance of soy candle nor wax melt.
What are soy wax melts?
Are solid form wax melts that are flame-free alternative to candles. Wax melts are placed in a wax warmer, and warmed with a hot plate, or light bulb located inside. Once the wax melt, melts a wonderful fragrance fills the room.
What are the ingredients in your soy wax melts?
Our Soy wax melts are 100% natural soy wax, USA grown phthalate- free infused premium essential oil- natural fragrance oils, no additives or dyes and biodegradable. Our soy wax is all natural and vegetable based.
How strong are the scents?
We create our soy wax melts with the highest amount fragrance oil load. Scent sensitivity varies from person to person. We recommend starting with 1-2 wax melts and add to adjust to your liking.
How long does the scent last?
The fragrance in each wax melt last up to 12 hours. That's an estimated up to 84 hours of scent time with our soy melts. It also depends on if you are a person who keeps warmers on all day compared to someone who uses it between intervals which will last longer.
How often should I change my soy wax melts?
Our Soy wax melts are all natural which gradually release a pleasantly soothing scent into the atmosphere which isn't intended to be extremely powerful. However, You will know how often to change your wax melt based on the fact there will no longer be any fragrance coming from it.
What is the shelf life?
For optimal scent, we recommend using wax melts/soy wax candles within one year of purchase. Be sure to store in a cool environment to prevent melting, and to keep sealed to retain freshness.
Are soy melts safe to use around infants, childrens?
When using our products we always recommend using adult supervision. All products are safe to use around infants, and childrens. Our products are all natural, phthalate free, no additives or dyes.
Are soy wax melts safe for pets?
In some of our soy wax melts contains essential oils. Essential oils are only harmful to dogs and cats if essential oils are ingested by the animal or if the oil are rubbed directly on skin. The risk is greatest when essentials oils are the liquid form. Due to the fact we only use infuse natural oils, the risk is lower for even the latter to occur. As long as you are using our wax melts for their intended purposes, it will be safe to use around your dogs and cats. We do not recommend using our wax melts around birds. Birds are highly sensitive, fragrances and can only handle very controlled climates. If you have any other exotic pets, we recommend consulting with your vet.
Do you carry wax melt warmers?
Not at this time. We will in the near future.
My Soy Melts have spots of color in them is this normal?
Yes this is completely normal. Some of the fragrance oils used to scent the wax melts also contain essential oils. Because essential oils come from plant and flower sources, sometimes these oils have natural colorations in them. Especially, oils such as spices, lemon, and cinnamon. This then has an affect on the soy wax which is why some candles might not be pure white. However, this does not effect the performance of soy candle nor wax melt.
Should you have any other questions please feel free to contact us. We’ll get back to you within 1-2 business days. Thank for shopping with us!